Get In Touch
We're here to help with your eyewear needs
Customer Service
Phone: +1 (212) 555-0123
Email: [email protected]
Hours:
Monday - Friday: 9:00 AM - 8:00 PM EST
Saturday - Sunday: 10:00 AM - 6:00 PM EST
Store Location
New York, NY 10022
United States
Store Hours:
Monday - Saturday: 10:00 AM - 9:00 PM
Sunday: 11:00 AM - 7:00 PM
Online Support
Live Chat: Available 24/7
Response Time: Within 2 hours
WhatsApp: +1 (212) 555-0124
WeChat ID: GentleMonsterJP
Business Inquiries
Partnership: [email protected]
Media: [email protected]
Wholesale: [email protected]
Response Time: Within 48 hours
Send Us a Message
Frequently Asked Questions
How can I track my order?
You'll receive a tracking number via email once your order ships. Use this number on our website or the carrier's site to track your package.
What is your return policy?
We offer a 30-day return policy for unworn items in original packaging. Free return shipping is provided for exchanges.
Do you offer prescription lenses?
Yes, we provide prescription lens services. Contact our customer service team for detailed information about available options.
How long does shipping take?
Standard shipping takes 3-5 business days within Japan. Express shipping is available for next-day delivery in major cities.