Terms & Conditions

1. Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

Agreement to Terms

These Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and Gentle Monster Japan ("Company," "we," "us," or "our"), concerning your access to and use of the gentlemonsterjapan.com website as well as any other media form, media channel, mobile website or mobile application related or connected thereto.

2. Product Information and Availability

We strive to provide accurate product information, including descriptions, images, and specifications for all our designer eyewear collections including Jennie Bratz, Maison Margiela limited editions, and other premium sunglasses and optical frames.

Product Accuracy

• Product images are for illustration purposes and may not reflect exact colors
• We reserve the right to correct any errors, inaccuracies, or omissions
• Product availability is subject to change without notice
• Limited edition items have restricted quantities and are available on a first-come, first-served basis

3. Ordering and Payment

When you place an order through our website, you are making an offer to purchase products subject to these Terms and our acceptance of your order.

Order Process

• All orders are subject to acceptance and availability
• We reserve the right to refuse or cancel any order for any reason
• Payment must be received before shipping
• We accept major credit cards, PayPal, and other specified payment methods

Pricing

All prices are listed in the currency specified on our website. Prices are subject to change without notice. We reserve the right to correct pricing errors even after payment has been received.

4. Shipping and Delivery

We offer international shipping to various locations. Shipping costs and delivery timeframes vary by location and are calculated at checkout.

Shipping Policy

• Processing time: 1-3 business days for most orders
• International delivery: 5-14 business days depending on location
• Express shipping options available for additional cost
• Risk of loss transfers to you upon delivery to the carrier

5. Returns and Exchanges

We want you to be completely satisfied with your purchase. Our return policy allows for returns within a specified timeframe under certain conditions.

Return Conditions

• Items must be returned within 30 days of delivery
• Items must be in original, unworn condition with all packaging
• Limited edition and customized items may not be eligible for return
• Return shipping costs are the responsibility of the customer unless the item was defective

6. Intellectual Property Rights

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Gentle Monster Japan or its content suppliers and is protected by international copyright laws.

Trademark Information

Gentle Monster, Jennie Bratz, Maison Margiela, and other brand names mentioned on our website are trademarks of their respective owners. Use of these trademarks without permission is prohibited.

7. User Conduct

You agree to use our website only for lawful purposes and in accordance with these Terms. Prohibited uses include:

• Attempting to interfere with the website's functionality
• Using automated systems to access the website
• Attempting to gain unauthorized access to our systems
• Engaging in any fraudulent activity
• Violating any applicable local, state, national, or international law

8. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Data Collection

We collect information necessary to process your orders and provide customer service. This includes contact information, payment details, and shipping addresses.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Gentle Monster Japan shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our website or products.

10. Governing Law

These Terms shall be interpreted and governed by the laws of New York, United States, without regard to conflict of law principles. Any legal action or proceeding arising under these Terms will be brought exclusively in the courts of New York.

11. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after any such changes constitutes your acceptance of the new Terms.

Notification of Changes

We will update the "Last Updated" date at the beginning of these Terms to reflect when changes were made. We encourage you to review these Terms periodically.

12. Contact Information

If you have any questions about these Terms or need assistance with your order, please contact us using the information below:

13. Severability

If any provision of these Terms is deemed invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision will be replaced with a valid provision that most closely matches the intent of the original provision.

14. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on the website, constitute the entire agreement between you and Gentle Monster Japan concerning your use of the website and purchase of products.

Thank you for choosing Gentle Monster Japan for your premium eyewear needs. We appreciate your business and look forward to serving you.